We're Here to Help
Find answers to your questions, explore our resources, or reach out to our support team for assistance.
Getting Started Guides
Learn how to use our platform with these step-by-step guides
For School Administrators
Learn how to set up your school profile, manage users, and configure system settings.
For Teachers
Discover how to manage your classes, track attendance, assign homework, and grade assignments.
For Parents & Students
Find out how to access schedules, track assignments, view grades, and communicate with teachers.
Frequently Asked Questions
Find answers to common questions about our platform
How secure is your platform?
Our platform employs industry-standard security measures including end-to-end encryption, regular security audits, and compliance with data protection regulations. All data is stored in secure, redundant servers with regular backups.
Can I import data from our existing system?
Yes, we offer data migration services to help you seamlessly transition from your existing system. Our support team will guide you through the process and ensure all your historical data is properly imported.
Is there training available for staff?
Absolutely! We provide comprehensive training resources including video tutorials, documentation, and live webinars. We also offer personalized training sessions for your staff to ensure everyone is comfortable using the system.
What kind of support do you offer?
We provide multi-channel support including email, live chat, and phone support during business hours. Our dedicated support team is ready to assist with any questions or issues you may encounter.
Is the system available in multiple languages?
Yes, our system supports multiple languages including English, Amharic, Arabic, and Afaan Oromo. We can add additional languages based on customer requirements.
Can the system work offline?
While our system is primarily cloud-based, we offer limited offline functionality that syncs when connectivity is restored. This ensures you can continue essential operations even when internet access is intermittent.
Need immediate assistance?
Our support team is available via live chat during business hours
Already a User?
Access your school management system by logging into your account